Billing Policy

Version: 1.0 Last updated: January 12, 2026

1. COMPANY INFORMATION

Company Name: VOLANEZ LIMITED
Business Registration No.: 79181447
Company Type: Private company limited by shares
Date of Incorporation: 17-Nov-2025
Registered Address: LEVEL 33, ADMIRALTY CENTRE TOWER 1, 18 HARCOURT ROAD, ADMIRALTY HONG KONG, HONG KONG
Customer Support Email:contact@developernocode.net
Customer Support Phone: +37378860661

VOLANEZ LIMITED (“the Company”, “we”, “our”) operates developernocode.net and provides educational products as well as professional coding and design services.

2. BILLING & PAYMENT PROCESSING

We utilize top-tier, regulated global payment providers to ensure your data is secure.

Supported Payment Processors:

  • Airwallex
  • Stripe
  • Payssion

Accepted Payment Methods:

  • Cards: Visa, Mastercard, American Express (where supported).
  • European Local Methods: Bancontact, Trustly, iDEAL, Giropay (depending on customer location).
  • Digital Wallets: Apple Pay, Google Pay.

Compliance Standards:

  • PCI-DSS: All transactions adhere to strict Payment Card Industry Data Security Standards.
  • PSD2 / SCA: For EU customers, we comply with Strong Customer Authentication (SCA) requirements to prevent fraud.
  • Hong Kong Regulations: We operate in full compliance with Hong Kong commercial financial regulations.

3. BILLING MODELS

Depending on the service purchased, billing occurs as follows:

A. Educational Products (Courses)

  • One-Time Payment: Charged immediately at the time of purchase.
  • Delivery: Instant access is granted upon successful transaction confirmation.

B. Developer Services (Agency Work)

  • Project-Based Billing: Custom development projects are typically billed via one-time invoices based on agreed milestones (e.g., 50% upfront, 50% upon completion) or as outlined in the Statement of Work (SOW).
  • No Hidden Fees: All costs are clearly communicated and agreed upon before any invoice is issued.

4. INVOICING

Customers automatically receive an electronic invoice/receipt via email immediately after payment.

Each invoice includes:

  • Company details (VOLANEZ LIMITED) & Registration Number.
  • Clear description of the service or course purchased.
  • Billing amount and currency.
  • Date of transaction and unique Invoice ID.
  • Breakdown of applicable taxes (if any).

Need a VAT-compliant invoice for your company? Please email contact@developernocode.net with your VAT details, and we will issue an updated invoice within 24 hours.

5. REFUND POLICY (30-DAY GUARANTEE)

We offer a transparent, consumer-friendly refund policy that exceeds banking expectations and local laws.

30-Day “No Questions Asked” Guarantee:

  • You may request a full refund within 30 days of purchase.
  • This applies to ALL products, including digital courses and developer services.
  • No conditions apply, other than basic identity verification to prevent fraud.
  • Refunds are strictly processed back to the original payment method.

To request a refund, simply email: contact@developernocode.net.

6. DISPUTES AND CHARGEBACKS

We are committed to fair resolution.

  • Contact Us First: If you do not recognize a charge from VOLANEZ LIMITED or DEVELOPERNOCODE, please contact us immediately. We can resolve the issue faster than a bank can.
  • Dispute Process: We comply with all card scheme requirements. In the event of an unfounded chargeback, we reserve the right to provide this policy and proof of service delivery to the financial institution to contest the claim.

7. FRAUD PREVENTION & COMPLIANCE

To comply with Hong Kong Anti-Money Laundering (AML) laws and EU regulations:

  • We monitor transactions for suspicious activity.
  • We may request additional verification for high-value orders to protect the cardholder.
  • We reserve the right to decline transactions that fail our fraud checks (e.g., mismatched billing address and IP location).

8. DATA SECURITY

We do not store your sensitive payment data (such as full credit card numbers) on our servers.

  • All payment data is handled exclusively by our regulated processors (Airwallex, Stripe, Payssion).
  • Our internal processes follow GDPR (EU) and Hong Kong PDPO standards to ensure your personal privacy is protected during the billing process.

9. CONTACT INFORMATION

For questions regarding billing, invoices, payments, refunds, or tax documentation:

VOLANEZ LIMITED

  • Email: contact@developernocode.net
  • Phone: +37378860661
  • Address: LEVEL 33, ADMIRALTY CENTRE TOWER 1, 18 HARCOURT ROAD, ADMIRALTY HONG KONG, HONG KONG